Disputes
Alternative Dispute Resolution
Last updated: 2026-09-23
Consumer information under Portuguese Law No. 144/2015. The former EU ODR platform is not linked (discontinued on 20/07/2025).
Alternative Dispute Resolution
Under Law No. 144/2015, the ADR entity indicated for our activity is: Centro de Arbitragem de Conflitos de Consumo de Lisboa (CACCL). Website: https://www.centroarbitragemlisboa.pt/.
The official list of ADR entities is available at https://www.consumidor.gov.pt/parceiros/sistema-de-defesa-do-consumidor/entidades-de-resolucao-alternativa-de-litigios-de-consumo.
The former EU ODR platform was discontinued on 20/07/2025 and is not linked on this site.
Electronic Complaints Book
The company provides an Electronic Complaints Book.